FREQUENTLY ASKED QUESTIONS

Membership & Access

  • Once you sign up & complete the registration process, you will receive a confirmation email containing a unique login link. By clicking on this link, you will be directed to the login page where you can enter your chosen username & password to access the full range of exclusive content, courses & resources available within the Members Area. This gives you immediate access to the wealth of educational materials, interactive features & community benefits designed to enhance your learning experience.

    If you have already signed up & are a registered member, you can easily log in at any time by navigating to the Student_Login option located in the navigation bar at the top of the page. Simply click on it, enter your credentials & you will be instantly directed to your personalized dashboard, where you can continue your journey through the courses, connect with fellow members & explore all the available features at your fingertips.

    If you experience any difficulties logging in or accessing the content, don’t hesitate to reach out to our support team for assistance. We are here to ensure that your experience is as smooth and enjoyable as possible.

  • Click on the "Forgot Password?" link on the login page and follow the instructions to reset your password.

  • You can update your password, email, and personal details through the Student_Account link to acces the Account Settings section in the Members Area.

  • Yes! The Members Area is fully mobile-friendly & accessible from any device with an internet connection. You can log in & access all the content, courses & resources on your smartphone, tablet, PC, laptop or Mac. Our platform is designed to provide a smooth & seamless experience across all devices, so you can learn, explore & interact with the community wherever you are.

    If you are at home, on the go or traveling, you will enjoy the full benefits of your membership. On smartphones & tablets, the layout adjusts to fit your screen size, making it easy to navigate & access lessons, videos & documents. On desktop devices, the Members Area offers a comprehensive & optimized experience, perfect for browsing through your courses & community resources.

    No matter what device you use, be it a Windows PC, Apple Mac or mobile device, you can rest assured that your access will be smooth, intuitive & enjoyable, allowing you to engage with content and courses anytime & anywhere.

  • Your access depends on the membership or course package you purchased. Some courses may have lifetime access, while others are available for a limited time, usually an annual subscription is applied.

  • Yes, you can cancel your membership at any time through your account settings. Your access will continue until the end of your billing cycle.

  • Yes, you can change your membership plan at any time. Upgrades take effect immediately, while downgrades apply at the next billing cycle.

Payments & Billing

  • Payments are processed securely through Squarespace, supporting major credit/debit cards and PayPal.

  • Yes, all memberships are set to auto-renew at the start of each billing cycle. This means your membership will automatically renew and the payment will be processed unless you choose to cancel before the next billing date. You can manage your renewal preferences & cancel your membership at any time by visiting the Account Settings section in the Members Area. If you cancel, your membership will remain active until the end of the current billing period, & you won’t be charged for the next cycle.

  • You can update your payment method through your account settings in the Members Area.

  • Refunds are subject to our Terms & Conditions. Please contact us at info@primaveratango.com.au for assistance.

Courses & Learning

  • Once you have successfully logged in, head over to the Courses section, which is labeled as Learn With Us in the navigation menu. In this section, you will find all available courses & learning materials designed to guide you through your tango journey. If you are looking for the classes you have already enrolled in, simply visit your Student Account by clicking the option Student_Account Button on the navigation bar. There, you will be able to view all of your current & past courses, track your progress, & easily access the lessons you have signed up for.

    This makes it simple to keep up with your learning, stay organized & pick up right where you left off.

  • No, many of our lessons include solo drills, but partner exercises will be clearly indicated.

  • We offer both! Some courses include pre-recorded content, while others may have live interactive sessions

  • Yes! You can revisit your lessons anytime as long as you have access to them.

  • Yes! Some memberships include video submissions where instructors provide personalized feedback.

Community & Support

  • Yes! Join our Community section under The Lounge Link to ask questions, share progress & engage with other tango dancers.

  • You can reach us at info@primaveratango.com.au or through the Contact Us page in the Members Area.

  • Yes! Members can easily book online private sessions with our instructors to receive personalized guidance & support. To check availability & schedule your session, simply visit the Private Lessons section within the Members Area. If you have any questions or need assistance with booking, feel free to email us at info@primaveratango.com.au & we will be happy to help you arrange your lesson.

Have a further question?

If you have a question that is not answered on our FAQs page or would like to discuss further a topic, then please send us a message, by filling out the form. We look forward to hearing from you